Cancellation Policy

1. Cancellation Policy

  • Doctor Consultations: Cancellations must be made at least 5 minutes before if selecting a doctor availability slot of 15 minutes, 15 minutes before if selecting a doctor consultation of 30-45 minutes availability, and 3-4 hours before if scheduling a doctor slot in the next few hours.

  • Lab Tests: Cancellations are accepted in two criteria: one within 30 minutes for certain tests and 5 hours before for other tests.

  • Pharmacy Orders: Orders can be canceled only prior to dispatch.

2. Refund Policy

  • Refunds for eligible cancellations will be processed within 7-10 business days.

  • Consultation Fees: Refunds are not available for completed consultations.

  • Lab Tests: Refunds will be issued for canceled tests, minus applicable processing fees.

  • Pharmacy Products: Refunds for returned items will be subject to quality checks.

3. Procedure for Refunds
Refund requests can be initiated through the app’s support section or by contacting our customer care team at [support@zyael.com].

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