Terms and Conditions

1. Introduction
Welcome to the Zyael App. By accessing or using our services, you agree to comply with these Terms and Conditions (“Terms”). These Terms govern your use of Zyael App’s services, including online doctor consultations, offline appointments, diagnostic lab tests, pharmacy services, internships for healthcare professionals, and our inventory SaaS solution for pharmacies (collectively referred to as the “Services”). Please read these Terms carefully before using our platform.

2. Definitions

  • “Zyael App” refers to the mobile application and associated website operated by Orbfocus Healthcare Services Pvt. Ltd.

  • “User” refers to any individual or entity accessing or using the Services.

  • “Healthcare Provider” includes doctors, diagnostic labs, and pharmacies listed on the platform.

  • “Account” means the User’s registered profile on the Zyael App.

3. Scope of Services
Zyael App provides a platform for:

  • Booking online and offline doctor consultations

  • Scheduling diagnostic lab tests

  • Purchasing medicines and health products from partner pharmacies

  • Offering internships for healthcare professionals

  • Inventory management for pharmacies via our SaaS solution

Zyael App acts as a facilitator and is not a provider of medical or healthcare services.

4. User Obligations

  • Users must register and maintain an accurate, up-to-date account.

  • Users must provide truthful information, including health-related data.

  • Users agree not to use the platform for fraudulent or unlawful activities.

  • Users are solely responsible for safeguarding their account credentials.

5. Payment and Fees

  • Fees for services are displayed at the time of booking or purchase.

  • Payments must be made through approved methods integrated into the platform.

  • Zyael App reserves the right to revise pricing, and changes will be communicated to Users.

6. Medical Advice Disclaimer
Zyael App does not provide medical advice. All healthcare-related services are rendered by independent third-party providers, and Users should consult directly with the respective professionals.

7. Limitation of Liability
Zyael App is not liable for:

  • Medical outcomes from consultations or treatments

  • Delays, errors, or interruptions caused by third-party service providers

  • Unauthorized access to user accounts resulting from User negligence

8. Termination of Services
Zyael App reserves the right to suspend or terminate a User’s access for violations of these Terms or misuse of the platform.

9. Governing Law and Jurisdiction
These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

10. Disclaimer
Zyael App does not manufacture or own any pharmaceutical products. Any complications or side effects arising from the use of such products are the sole responsibility of the respective third-party suppliers. Users are solely responsible for their decisions to order, consult, and use any services or products available on the Zyael App.

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